Douglas Javras
(FOLHAPRESS) – Procon-SP on Monday (29) informed Via SA, which looks after Casas Bahia’s website, for failing to comply with a discount offer on a Samsung cell phone during Black Friday. Procon manager Fernando Kepez (photo) wants clarification within three days to cancel purchases made in the promotion on the site.
The original price of the smartphone is around 3000 BRL and it was shown during the promotional period around 700 BRL.
According to Procon-SP, consumers on social networks wondered that even after completing the purchase, the company canceled the order.
The entity requests Via to provide clarification on the reasons for cancellation and the number of purchase orders placed.
The company will also need to decide what action plan it will adopt to resolve complaints.
The VIA has up to three days to respond.
sought, the company had not yet manifested until the publication of this report.
By the end of last Friday afternoon (26th), Procon had received 310 complaints from consumers having problems buying or hiring on Black Friday. Compared to last year, there was a 10% increase in complaints.
Among the most reported complaints, most were due to delays or non-delivery of products or services, a total of 78, which is equivalent to 25% of the total cases.
Complaints were also recorded for order canceled after payment (16%), price change at checkout (15%), cosmetic discount (14%) and product or service unavailable (8%).
“Anyone who has any problems with their purchase should file a complaint on the Procon-SP website at any time, once on the page, the Internet user will find a specific space for the recordings in history,” said Fernando Kepez, CEO of Procon-SP.
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